| Management Learner

Outline Of Conflict

Conflict is a normal part of  life, learning how to resolve conflict effectively can be a daunting task,particularly in the workplace.Addressing conflict should be viewed as an important element in achieving organizational effectiveness and enhancing productivity.Many organizations,however,suffer chronic patterns of unsolved conflict that are costly and often symptomatic of serious organizational dysfunction. In fact, some experts believe that unresolved conflict represents the largest reducible cost in many businesses, yet it remains largely unrecognized.without a clear picture of real costs associated with conflict,the priority for developing healthy resolution strategies is likely to remain low.

Conflicts are often thought of as disagreements or problems at an interpersonal level.But these are not necessarily conflicts. a disagreement may be defined as a difference of opinion that does not directly affect behavior,decisions or the ability to accomplish a task, and consequently may not seriously impact organizational effectiveness. Disagreements among co-workers are common, healthy and frequently of no consequence and do not require intervention.

on the other hand a problem exists when there is a divergence of opinion that does affect behavior,decisions or the ability to a accomplish a task. If there is also a belief that the interests or goals of the parties involved cannot be achieved simultaneously, then the problem has become a conflict. the ability to differentiate these various possibilities is an important step in developing a conflict resolution strategy.